As the Coronavirus Alert level is now at 4, and with clarification from the government on what is defined as essential services, we have made the decision to close all printing operations at the office at this time. We have not stopped operating, so we wish to cover what Copy Express is doing to deal with the situation and answer any questions you might have.

Placing orders during the isolation period

  • We will now be operating as a digital and phone only service. You can still place orders through this site, as an email, or phone us directly. 
  • We are still able to do any design work, answer product queries and generate quotes for you during this time.
  • All orders will be processed with the following conditions:
    • We have added an adjustment factor to all order date calculations to allow for the lockdown period.
    • We will prepare all work for production during the closure to allow us to start printing as soon as we open our office again.
  • Payment for work
    • Credit card payments will be processed as normal.
    • Payment by internet banking will have their due dates adjusted to match the date we can reopen our printing services.
    • Invoice for Approved Account Holders will have their invoices due dates adjusted for when we reopen our print services.
    • We will keep Payment on Collection payment option disabled in our system for now as we do not know what the government recommendations will be when we return to a lower alert level.
    • Payment for digital only services such as design will be billed under the normal time frame as you have been considered to have received the finished goods when we email it to you.
  • During the alert period we have retained the option of collection from office when we reopen. However this is subject to restrictions by the government so currently we are treating it booked collection process. (like supermarkets click and collect). We will update this option closer to the time and details of how it will work on our FAQs page.

Post isolation period

  • We may extend this digital / phone only policy, after the reduction of the COVID-19 Alert Level, based on instructions of the government. 
  • All orders will be processed in a First In First Out production chain, but some orders may be moved forwards based on size and nature of the order.
  • If you require rush on a order please contact us directly before we reopen the office so we can better organise our workload to fit your needs.
  • When courier service resume please allow for a longer than normal delivery period as they will be working through a backlog of deliveries. You can use their track and trace systems to get an update on deliveries when we have shipped it out.
  • We had already ordered in supplies to cover our needs for the next two months so will be able to manage our standard orders. Some specialty products may not be available or only in limited quantities. We contact you directly in these matters.
  • Because much of our supplies comes from overseas sources we will also be monitoring the supply chains for the next six months and ordering accordingly to allow for the supply delays/shortages from suppliers. However as we are competing with much larger companies for these supplies there may be cases where we might not be able to match an orders' requirements. We will work with you to find the solution to best suit your needs.
  • For all orders that rely on one of our production partners there might be delays if they are as they return to full operation. In these cases we will notify effected customers and work with them to come up with suitable solutions.

During this time we will do everything in our powers to meet your needs as quickly and efficiently as possible. Working together we can all get through this.

Rob and Natasha
Your friendly Copy Express Team