How Copy Express will operate under the Covid-19 Traffic Light System

Unless there is a direct order from authorities for all retail and offices to close down in the Wellington region, Copy Express will continue to operate normally with the following requirements

All Levels

  • Customers must sign or scan in. There are QR codes on the doorside window and on the reception counter. Sign in booklet is on the counter.
  • Customers maintain a 1 meter distance from each other and staff
  • There is hand sanitizer and wipes available for customer use
  • We do not need to see a vaccine pasport
  • The Copy Express team are fully vaccinated
  • We have paywave avaliable but only for credit card users, and t

Green

  • Customers are not required to wear masks but encouraged to do so
  • Staff may be wearing masks

Orange

  • Customers must wear masks. If you are not wearing a mask you may be asked to get one if you are to be in store for any lenght of time. Thoes with exemptions to the masking requirements will be asked to show it if they are to be in store for any length of time.
  • Staff will be wearing masks

Red

  • Customers must wear masks. If you are not wearing a mask you will not be allowed to enter the store unless you have proof that you are exempt.  We will  have systems in place for customers to collect orders if they are not masked.
  • Staff will be wearing masks

Please remember that there have been no recorded cases of covid transmission via contact with paper, If you do have concerns, simply leaving printing untouched for 24 hours will remove any risk.

Deliveries

  • All deliveries will be contactless until delivery companies say otherwise
  • Please check our Latest Information page for current delivery time frames and courier status.
  • We can not adjust our estimated delivery dates as this additional time can change frequently, we will add a notification on our checkout page with current deleivery esimates if they are expericancing higher than normal demand.
  • You can track your delivery through the delivery company website as we always include the delivery company name and package tracking number/s. 
  • If there are any issues please contact the delivery company directly as we have no control over the process once the package/s has left our office.
  • We recommend including instructions on how to securely drop off your delivery in cases where they are unable to visually confirm that you are at home or business location. Use the special instruction area at the checkout for that information or create a separate delivery address which has the instructions as part of the delivery details.