Information for all Copy Express Customers For December
Update for December 2024
Been a while since we last posted on this page. It's been a hectic few months but everything is now settled into a new routine and working just fine. So what is the stuff you need to know?
Revised Shipping System
Because of shifting over to our courier manifest system we now have more accurate and simplified delivery options. We have merged our business and residential categories to make finding the right price easier. The pricing is flatter too now with us being able to ship more weight/bulk for the same price. We are working on getting a lower cost option available too for small packages as we get charged the same price if it's 0.5kgs or 15kgs.
You can ship with us
Need to send something nationwide with a courier. We can do that for you now. With the revised shipping service we can courier out for you and you get a tracking number and email letting you follow the delivery. And we have packaging too if needed.
Upcoming December 2024 / January 2025 Calendar
Christmas is fast approaching, 5 weeks at time of writing, so it's time to let you know our planned operating hours for the months December & January. When we will be closing off accepting work, when we will be shut, our summer hours period, and return to normal hours
- Monday 9th to Friday 13th December - Outsourced work closes off.
Like us our production partners are planning to shut down the Friday before Christmas. This means that they will start their production wind down from 10 business days beforehand to ensure all orders are completed and shipped out to clients. So any jobs that require their services through us are also limited by this winddown. Any order will be handled on a case by case basis - Monday 16th December - Our wind down period
During our last week we will be managing the order placed with us with the understanding that all orders must be shipped out by Thursday the 19th or collected by Friday 20th. All outstanding invoices will be billed on Friday too but with a new year payment date. Any uncollected items will be held in the store till we reopen in January. - Friday 20th December - Off on our Christmas Break
Last day of business for the year. We will be closed at 12pm, so if you haven't collected orders by then you won't be able to get them to late January - Saturday 21st December 2024 to Sunday 12th January 2025 - CLOSED
With so little demand for our services during this period it makes sense to be closed. The online ordering system is still active and you can place orders but their estimated production completion dates will reflect the period we are shut - Monday 13th / Wednesday 15th / Friday 17th January - Summer Hours
During this period we will be open 9am-1pm Mon-Wed-Fri to manage the small amount of work we gety during this time. We may run longer or open on Tues or Thur if the demand is there. Check our google profile or the website for more information - Monday 20th January - Closed
Wellington Anniversary Day so we will be closed - Tuseday 21st January - Back to businessThere will be reminder pop ups on the website for all of these dates throughout the next two months
Return to normal operating hours at 10am Tuseday 21st.
Have you met our new team member Kayla?
Many of our frequent customers will have noticed Natasha hasn't been around for a while. This is because she moved on to a new job in May this year. After a challenging month of Rob running the place on his own (with many a hair turning gray) we took on Kayla to become our new customer services manager. Having done her trial she's now ready and able to take care of your needs. She also brings a fresh marketing degree which will be able to help you make the right choices in promoting your business.
Things are changing on the website
The company that provides the back end to our website has introduced a whole raft of new features to the system that we will be integrating to new products and options you can use. If you have used the Design Studio System recently you will have seen the easier to use interface and the addition of the Logo Maker, along with a better preview page. Because of this and seeing how our market has changed we will be overhauling the product ranges to better reflect your needs. Better descriptions of the products and their features, new images, new shipping, and prices on some items that represent better value for money. We won't anounce the changes as they happen, just be prepared to see new and improved product as they are rolled out over the next six months.
Have a great one from us here at Copy Express
